Shipping & Returns Policy

Shipping & Returns Policy

At Indi Tape, we are committed to delivering high-quality climbing apparel worldwide. Below, you'll find important details regarding our shipping times, costs, and return policies.

📍 Shipping Destinations

We currently ship to the following regions:

  • Japan
  • North America (United States, Canada, Mexico)
  • Europe (UK, Germany, France, and more)

We are continuously working to expand our shipping coverage.

📦 Processing & Delivery Times

All Indi Tape products are made on demand to minimize waste and promote sustainability. Please allow 2-5 business days for production before your order is shipped.

Estimated delivery times by region:

  • 🇯🇵 Japan: 4-9 business days
  • 🇺🇸 North America: 9-17 business days
  • 🇪🇺 Europe: 8-15 business days

Note: These are estimated shipping times and may vary slightly due to seasonal demand, customs processing, or unforeseen delays.

🚚 Shipping Costs

We offer flat-rate shipping based on the region:

  • Japan: ¥800 (Free for orders over ¥9,000)
  • North America: $6 USD (Free for orders over $60)
  • Europe: €5 EUR (Free for orders over €55)

Shipping fees are calculated at checkout based on your location and order total.

Returns & Exchanges

We take pride in the quality of our apparel. However, if you encounter any issues with your order, please review our return policy below.

📌 Return Eligibility

We accept returns and exchanges under the following conditions:

  • ✅ The item is defective or damaged upon arrival
  • ✅ The product is unworn, unwashed, and in its original condition
  • ✅ The return request is made within 14 days of delivery

Because all items are made-to-order, we do not accept returns for size exchanges or buyer’s remorse. Please check our size guide before placing an order.

📩 How to Request a Return

  1. 📧 Email us at: inditapejp@gmail.com
  2. 📝 Include your order number and photos of the issue (if applicable)
  3. 📦 We will review your request and provide further instructions

Refunds are processed once the return is received and inspected. Shipping costs for returns are non-refundable unless the return is due to an error on our part.

Order Issues & Customer Support

If you experience a lost, delayed, or incorrect order, please reach out to us as soon as possible.

We are here to help and will respond to inquiries within 48 hours.

📌 Indi Tape reserves the right to update this policy at any time. Please check this page for the latest information.

📌 「特定商取引法に基づく表記については こちらをご確認ください。